Logistics and Delivery Policy

Applicable Area: United States

I. Delivery Scope
Standard Delivery Area:

48 states in the United States

II. Delivery Time

Standard Delivery: 3–7 business days for regular orders
Expedited Delivery: 1–3 business days (additional fee applies)

Processing Time: Orders will be shipped within 1–3 business days after confirmation (excluding weekends and public holidays).

During peak periods (such as promotions and holidays), processing time may extend to 5 business days.

III. Order Tracking
After shipment, you will receive an email or SMS notification containing the tracking number and a link to the carrier.

You can track your shipment using the following methods:

Directly access the carrier’s website (such as USPS, UPS, FedEx) and enter the tracking number.

Logistics information is usually updated within 24 hours of shipment; please be patient.

IV. Logistics Carriers

We select one of the following carriers based on delivery area, package weight, and delivery time:

USPS (for small and light packages)

UPS (for medium-sized packages)

FedEx (for large or expedited orders)

You cannot specify the carrier at checkout, but you can find out the carrier through the tracking number.

V. Handling Delivery Anomalies and Issues

1. Incorrect Address

Please carefully verify your delivery address when placing your order.

If a package is returned or lost due to an incorrect address, the customer will be responsible for the reshipping cost.

2. Lost or Wrongly Taken Package

Please check the tracking status first. If it shows “Signed” but you haven’t received it, please check with your neighbors, property management, or a courier collection point.

After confirming the loss, contact customer service, and we will assist in initiating a claim with the carrier.

3. No Tracking Updates for an Extended Period

If there are still no updates 5 days after the estimated delivery time, please contact customer service and provide your order number. We will verify and process your request.

4. Damage During Transportation

Please take photos (including the outer packaging and damaged goods) and contact us within 48 hours of receiving the goods. We will provide a free replacement or a full refund.

VI. Holidays and Extreme Weather

The logistics carrier will not deliver on statutory holidays, and delivery time will be extended accordingly.

In the event of force majeure such as blizzards or hurricanes, delays may occur in some areas. We will notify you via email or website announcement.