FAQ

Golden Paw Supply LLC – Pet Supplies Sales

I. Orders and Payments

1. Will my order be automatically charged for renewals?

No. All orders from Golden Paw Supply LLC are one-time sales. We do not set up automatic subscriptions, restocking schedules, or any form of hidden renewal. You need to manually place and pay for each purchase.

2. What payment methods do you accept?

We support Visa, MasterCard, American Express, Discover, etc. All payments are processed through a secure payment gateway; we do not store your complete card number.

3. Can I modify or cancel my order after placing it?

Orders can be cancelled or modified free of charge before shipment. Please contact customer service at alyssa@goldenpawsupplystore.com / support@goldenpawsupplystore.com. Once shipped, orders cannot be cancelled; please refer to the return policy.

4. Are prices tax-inclusive?

Prices on the product page do not include tax. At checkout, applicable taxes and shipping costs will be automatically calculated and displayed based on your shipping address.

II. Shipping and Logistics

5. How long does it take to ship after placing an order?

We usually ship within 1-3 business days after order confirmation.

6. How are shipping costs calculated?

Shipping costs are automatically calculated at checkout based on weight, size, and shipping address.

7. Can I track my order?

Yes. After shipment, we will send you the tracking number and tracking link via email or SMS.

8. Which regions do you ship to?

Currently, we mainly ship to addresses within the United States.

III. Returns, Exchanges, and After-Sales Service

9. How do I apply for a refund?

Contact alyssa@goldenpawsupplystore.com / support@goldenpawsupplystore.com and provide your order number and reason. Once approved, the refund will be processed in full through the original payment method, typically arriving within 5-10 business days.

11. What should I do if the received goods are damaged or have quality problems?

Please take photos and contact customer service within 48 hours of receiving the goods. We will resend them free of charge or provide a full refund.

IV. Account and Privacy

12. Do I need to register an account to place an order?

No. You can choose to checkout as a guest. Registering an account allows you to save your address and view your order history, but we still adhere to the one-time sales principle.

13. Will you share my personal information?

No. Please read our privacy policy for details. We only use information for order processing and necessary communication.